Privacy Policy

Last updated: January 2026

1. Data Controller

Identity: Palo Seco SL ("Lumiox")
NRT: L-721838-Z
Registered address: Avinguda Fiter i Rosell 35, 6-2, AD700 Escaldes-Engordany, Andorra
Email: hola@lumiox.es

2. Data We Process

We process the data you voluntarily provide when contacting us through this website's contact form, by email, or by telephone: first and last name, email address, telephone number, and any information you include in your enquiry (for example, details of your home or business for the purpose of preparing a quote).

3. Purpose and Legal Basis

  • To handle your enquiries and requests for quotes. Legal basis: implementation of pre-contractual measures at the data subject's request (art. 6.1.b GDPR).
  • To manage the contractual relationship should you engage our services. Legal basis: performance of a contract (art. 6.1.b GDPR).
  • To comply with legal obligations (tax, accounting). Legal basis: compliance with a legal obligation (art. 6.1.c GDPR).

4. Data Retention

We retain your data for as long as the business relationship lasts or until you request its erasure, after which it will be blocked for the applicable statutory limitation periods.

5. Recipients

We do not disclose your data to third parties except where required by law. Our technology providers may act as data processors, subject to the safeguards set out in art. 28 GDPR:

  • Web3Forms (processing of contact form submissions): receives the data you enter in the form and forwards it to us by email. You can review its policy atweb3forms.com/privacy.
  • Raiola Networks (web hosting and webmail email service for this site).

6. Your Rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and portability by writing to hola@lumiox.es, enclosing a copy of your identity document. You may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

7. Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and to prevent its alteration, loss, or unauthorized access.